There is an increasing appreciation of the role of human resources in the success of organizations across the entire industry spectrum. There is a need felt by both line managers and HR experts to understand and respond to HRM challenges at the “organizational” and “employee” level of analysis. Further, the policies and processes have to be identified after understanding the organizational context. Given that the context itself might be changing fast and becoming uncertain, it is imperative for organizations to develop nimble and flexible systems. This program aims to cover the canvas of HRM at both macro and micro level to equip the line managers dealing with human resources and human resource managers with contemporary knowledge and practices informed by valid findings from research. It intends to cover both basic and strategic HRM issues.

The program covers important aspects of behavioral science again focusing on behavior of both entities- employee and organization. At micro level the program includes discussion on personality and attitudes, perceptions, values; motivation; group behavior; leadership issues and so on. At macro level the discussion includes issues of organization design, structure, culture, technology and so forth.

The narrative of “customer” has become increasingly predominant in the organizational discourse. This program takes a very conscious and deliberate customer perspective- internal and external, in discussing the issues mentioned above. It takes the customer oriented view about managing human resources in manufacturing, services, and sales organizations. Because of the centrality of customer in services, the course has large service industry component. Even within, the organizations have tried to develop service culture with the concept of internal customer. And then organizations are managing talent by viewing their employees and prospective talent as customers.  The program tries to address important issues of acquisition, retention, and management of talent and knowledge. The program covers the important techniques of competency mapping, assessment centers design, job evaluation, strategic fit analysis and so on. It also deals with specific issues of representative industries like healthcare, IT/outsourcing, financial services/professional services, sales, and manufacturing.

Program USP

The program is designed to be experiential through case method teaching. Further, the course takes more business/ line managerial perspective on HRM, a prerequisite for successful HRM and general management professionals today.

Learning Outcome

The course intends to enhance participants’ understanding of:

Human Resource Management policies and practices of acquisition, compensation, rewarding, and performance appraisal supporting the customer oriented strategies.

Differences and Complementariness in Product Manufacturing, Sales and Service work and their HRM systems.

Developing a customer oriented service culture.

Understanding of Personality  dimensions, motivation, leadership and so on at micro level and organization design, structure, culture and so on at macro level.

Managing Knowledge, employee engagement, and talent management.

Strategic Human Resource Management issues of “best practices”, “fit”, and “flexibility”.

Strategic Human Resource Management issues in representative industries: IT/Business Process Outsourcing, Healthcare, financial service/professional services, Sales, and Manufacturing.

Schedule & Duration

Schedule: Friday 6:45 PM – 9:45 PM

Duration: 1 Year

Pedagogy

Theory & Practical Inputs

Case study approach.

Assignments, E-Learning, & Business Simulation

Who Should Attend

Working graduates. Executives looking forward to making a career in HRM or assuming senior management roles may apply.

 

Faculty

Program Directors

Dr. Amit Dhiman is an Associate Professor in the Human Resource Management Department at IIMC. Dr. Dhiman holds a Phd/Fellow Programme in Management (P& IR) from IIM Ahmedabad, an MBA (P&IR) from the University Business School at Punjab University, Chandigarh and a BE (Mechanical) from Karnataka University, Dharwad. Dr. Dhiman has, in the past, worked as an Assistant Manager (HR)/ Head (HR) in Musashi Auto Gurgaon, as a Deputy Manager (Corporate HR) at Triveni Engineering New Delhi, as Executive (HR) at JCT Electronics Ltd Mohali and thus has extensive industry experience. His Research Interests are in the areas of Performance appraisals- Role of politics, due processes, voice, justice ; Strategic HRM- role of HR alignment and HR flexibility and IT software project management; HRM in services- healthcare, IT services ; Accountability in decision making; Evolving challenges in management education. Dr. Dhiman has Consulting Interests in HRM policy making, High performance work systems, Performance management, Work studies, etc. At IIMC, he teaches the following courses - Human Resource Management; Human Resource Management and Labour Laws; Strategic Human Resource Management in Services.

Prof Abhishek Goel is an Associate Professor in Organizational behavior. He joined IIMC in April 2008. A keen observer and student of organizations and people. Enjoys life and work. Occasionally fails to differentiate between work and life. Life member - International Society for Study of Work and Organizational Values (ISSWOV) Chair - Scientific Committee - ISSWOV 2016 (to be held in Bello Horoizonte, Brazil) Guest Editor - Intl Jl of Manpower. He is a PhD in Management – Fellow (IIM Ahmedabad) MBA- International Business, FMSR, AMU. AT IIM C Prof Abhishek Goel teaches Micro Organizational Behavior (Group processes and teamwork, Leadership) Managing in cross cultural context/Cross Cultural Management Macro Organizational Behavior/Organization structure and design Change Management/Organization Development. Prof Abhishek Goel has research interest in leadership and Organizational Culture Making Japanese organizations work in India (Ongoing) Ageing in Workplace - Maintaining Inter-generational continuity (Ongoing)