Customer interaction has assumed a far greater role in digitally connected world. The volume of customer interactions for a modern organization has risen to an unprecedented number. It is now critical for a firm to streamline the way customer interactions are carried out and train the personnel in effective customer service to derive maximum customer lifetime value.

This pioneering programme from one of leading B-Schools in India; iLEAD in collaboration with IIM Rohtak, provides unique opportunity to firms as well as executives and job seekers. The programme, Customer Service Management, caters to very specific function and aims to allay the challenges customer facing executives face.

The benefits of the programme are:

Teaching through real life scenarios

Very targeted and carefully selected curriculum

No other programme for the particular target from any premier B-School

Participants get an edge in very crowded and competitive space

Programme Objectives:

Premium certification from one of the leading B-Schools in India

Teaching through real life scenarios and case studies

Prepare participants for increasingly demanding customer service landscape 

Faculty

The IIMR faculty includes a blend of academic excellence and Top management industry experience.